As a secure site, SchoolPay passwords are reset rather than resent. If you have forgotten or cannot find your password. Click the Open Lock icon on the Login Box, and enter your email address. A reset link will be emailed to you (please check your spam filter!). You have two hours in which to complete the reset process, in keeping with the highest financial security standards. Should you miss your window, repeat the process.

Storing account information is optional and not required to register or use the service. Storing payment account information speeds check out and is required to perform some special functions such as automatic replenishment of food service accounts, however, it is never required.

To review the payment information stored in your account, click your first initial on the top right corner of the screen and select Profile Management. Then click Payment Info from the options on the left. There are four areas where payment information is stored:

• General Stored Card – Used for one-time payments
• General Stored Electronic Check – Used for one-time payments
• Recurring Payment Information – Automatic recurring payment for a non-food service item
• Smart Pay – Automatic Payment to Student’s Lunch Account

The Seattle School District will accept Visa, MasterCard, Discover and electronic checks for payments in School Pay. We do not accept America Express. Recurring payments can be identified by the clock with an arrow icon. If you need to update the credit card used to pay for a recurring payment series, go to the Payment Information page and select the Recurring Payments tab with the same clock icon.

Storing account information is optional and not required to register or use the service. Storing payment account information speeds up check out and is required to perform some special functions such as automatic replenishment of food service accounts; however, it is never required

All refunds are approved and processed by the payee (recipient of the funds; school site, district, PTA, etc). Contact the payee of the transaction to request a refund or void on your SchoolPay payment if necessary.

Voids can be processed the same day. After the transaction has settled, a refund must be issued. Refunds can only be issued electronically within 90 days of the transaction.

Your final confirmation screen can be printed as your receipt. An electronic receipt will also be sent to the email account you listed during the payment process. All payments made from the Payment Center are logged in your Reports section and available for two years.

You may request another copy of your receipt at any time from the Reports/Purchase History You may navigate to this area by selecting History from the top/primary menu, and selecting Transaction History.

Not at this time.

Student meals can be paid for with a credit card online at PayPams.

More information about PayPams and school meals

Later in the school year each school will have a card reader onsite but the preferred and easiest method will be online. Please check with your schools administrator to instruct you how you can use your phone onsite to pay charges.

For any further questions please contact support at support@schoolpay.com or 888-886-9729.